Contact Information

1. Customer Support

For questions about products, orders, payments, deliveries or general store matters:

Email: support@loddonandsaltbush.com.au
Phone: +61 3 5550 3579

2. Returns and Refunds

For return requests, damaged or faulty products, incorrect orders and refund enquiries:

Email: returns@loddonandsaltbush.com.au
Phone: +61 3 5550 3579

3. Privacy Requests

For access, correction, privacy complaints or questions about personal information:

Email: privacy@loddonandsaltbush.com.au
Phone: +61 3 5550 3579

4. Business Address

Loddon & Saltbush
93 Shadforth Street
Kerang VIC 3579
Australia

5. Return Address

Unless different instructions are provided for an authorised return, products should be sent to:

Loddon & Saltbush
93 Shadforth Street
Kerang VIC 3579
Australia

Contact us before sending a return.

6. Support Hours

Monday to Friday, 9:00 AM to 5:00 PM AEST/AEDT, excluding Victorian public holidays.

7. Response Time

Messages received outside support hours will be reviewed on the next business day. We aim to respond within 2 business days, although complex enquiries may require additional time.

8. Information for Order Support

For faster assistance, include your full name, order number, checkout email address and a concise description of the issue.

Do not email complete payment-card numbers, passwords or unnecessary identity documents.

9. Legal and Compliance Contact

Formal legal or compliance correspondence should be clearly marked and sent to the business address above or to support@loddonandsaltbush.com.au.

Emailing customer support does not constitute formal service of legal proceedings unless expressly agreed or legally permitted.

10. Consumer Protection Assistance

If we cannot resolve a consumer concern, information and assistance may be available from Consumer Affairs Victoria or the Australian Competition and Consumer Commission.

Privacy complaints may also be directed to the Office of the Australian Information Commissioner where applicable.

11. Primary Contact

The primary contact for Loddon & Saltbush is:

Email: support@loddonandsaltbush.com.au
Phone: +61 3 5550 3579
Address: 93 Shadforth Street, Kerang VIC 3579, Australia