Shipping Policy

This Shipping Policy explains how Loddon & Saltbush processes and delivers orders.

1. Order Processing

Orders are ordinarily processed within 1–3 business days after payment authorisation. Business days exclude Saturdays, Sundays, Australian national public holidays, Victorian public holidays, carrier closures and exceptional operational closures.

Processing time is separate from carrier transit time.

2. Order Confirmation

An automated confirmation acknowledges receipt of your order request but does not necessarily constitute acceptance. We may contact you if payment, stock or address verification is required.

3. Delivery Destinations

Available delivery destinations are displayed at checkout. Delivery may be offered to residential, business and eligible parcel-collection addresses. Some carriers cannot serve PO boxes, parcel lockers or certain remote locations.

4. Shipping Rates

Available shipping services and charges are displayed before checkout. Charges may depend on destination, parcel weight, dimensions, order value and service level.

5. Currency, GST and Taxes

Prices and shipping charges are displayed in Australian dollars unless stated otherwise. Australian retail prices include GST where GST is applicable, unless clearly indicated otherwise.

6. Estimated Delivery Times

Delivery dates are estimates unless expressly guaranteed. Weather, carrier congestion, natural disasters, industrial action, customs procedures and remote-area conditions may cause delays.

7. Delivery Information

Available delivery methods, charges and estimates will be displayed before the order is submitted. Processing time and carrier transit time are separate.

8. Delivery and Non-Delivery Rights

Goods will be supplied within the agreed period or, where no period was agreed, within a reasonable time. Contact us if delivery is materially delayed.

Any cancellation, replacement, refund or compensation rights available under the Australian Consumer Law remain unaffected.

9. Dispatch Confirmation and Tracking

Where tracking is available, details will be sent after dispatch. Carrier scans may take time to appear or update.

10. Delays

Contact us if an order has not arrived after the estimated delivery window. We may need to complete a carrier investigation before confirming whether a parcel is delayed or lost.

11. Incorrect or Incomplete Addresses

You must provide a complete and accurate delivery address. Contact us immediately if a correction is required. Changes cannot be guaranteed once fulfilment begins.

If our error causes incorrect delivery, we will provide an appropriate remedy.

12. Lost Parcels

Contact support@loddonandsaltbush.com.au or call +61 3 5550 3579 if a parcel appears lost. We may request address confirmation and cooperation with a carrier investigation.

Where we are responsible under applicable law, we will arrange an appropriate replacement, refund or other remedy.

13. Delivered but Not Received

If tracking shows delivery but you cannot find the parcel, check the premises, safe locations, building reception and household members. Contact the carrier and us promptly so that the delivery can be investigated.

14. Damaged Deliveries

Photograph the outer packaging, shipping label and affected products and contact us as soon as reasonably practicable. Keep the packaging until we confirm whether it is required for inspection.

15. International Shipping

Where international shipping is offered, delivery estimates may be affected by customs processing and destination-country restrictions.

16. Customs Duties and Import Charges

The recipient may be responsible for destination-country duties, taxes or brokerage charges not collected at checkout. We cannot declare an inaccurate value or describe a commercial shipment as a gift.

17. Refused or Uncollected International Orders

Reasonable return charges and non-refundable customs expenses may be deducted from a voluntary refund when an international order is refused or uncollected, where lawful. This does not apply where the refusal resulted from our breach.

18. Split Shipments

An order may be dispatched in multiple parcels. Separate tracking numbers may be issued. No additional shipping charge will be imposed solely because we choose to split an order after checkout.

19. Changes and Cancellations Before Dispatch

Contact us promptly if you want to change or cancel an order. We will try to assist, but a change or cancellation may not be possible after fulfilment begins. Statutory rights remain unaffected.

20. Contact

Loddon & Saltbush
93 Shadforth Street
Kerang VIC 3579
Australia
Email: support@loddonandsaltbush.com.au
Phone: +61 3 5550 3579